Privacy Policy

Velai takes your privacy very seriously. We ask that you read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when Velai collects personal information about you and how we will use your personal data.

This Policy applies to information we collect on www.getvelai.com, its Facebook Messenger chat and Facebook Page, and WhatsApp chat for

1. Visitors to our website (the “Site”); and
2. Users of the Velai chat applications; and
3. People who register their emails or phone numbers with us

1. INFORMATION COLLECTED FROM ALL VISITORS TO OUR WEBSITE

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Site through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Site or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Our Use of Cookies” below.

2. INFORMATION SUBMITTED INTO VELAI APPLICATIONS

By using the Velai applications or chat bot you agree to let Velai use the information and any other data for legal purposes

3. INFORMATION COLLECTED FROM USERS WHO USE OUR SERVICES OR APPS

When you register your phone numbers or email addresses with us, we may use it to contact you with updates or information about our service or offers from our partners. If you agree to us providing you with these information, you can always opt out at a later date. If you would rather not receive these information, please send a email message to support@getvelai.com requesting an unsubscription.

By submitting your phone number or email you consent to the use of that phone number or email as set out in this policy.

4. OUR USE OF COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our Site features may not function if you remove cookies from your browser.

5. ACCESS TO YOUR INFORMATION AND UPDATING AND CORRECTING YOUR INFORMATION

Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@getvelai.com. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Velai changes, for example if you change your phone number or email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to support@getvelai.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

6. NON-DISCLOSURE

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

7. LINKS TO OTHER WEBSITES

Our Site may contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

8. SALE OF BUSINESS

If Velai's business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. CHANGES TO PRIVACY POLICY

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 30th day of October 2019.

10. HOW TO CONTACT US

We welcome your views about our Site, applications, and our privacy policy. If you would like to contact us with any queries or comments please send an email to support@getvelai.com